FREQUENTLY ASKED QUESTIONS
When can I expect my order?
If you choose our Free Delivery option (which applies to UK mainland orders over £50), or our Standard Delivery option (for UK mainland orders below £50) items should arrive within 2-4 working days after your order is shipped. If you choose an Express Delivery method, items should arrive 1-2 days after your order is shipped.
Shipping to non-mainland UK or Europe can take up to 7 working days. If you haven’t received your order after 7 working days please call us on 01460 241800 for assistance.
How will I know when my order is on the way?
What is your return policy and how can I return an item?
We accept returns up to 14 days from the date you receive your order. Unless faulty, items must be in perfect resalable condition, in the original packaging and with all tags and labels attached.
For more information about completing a return please visit our Returns page.
Will I get charged for the delivery of each item I order?
We charge a delivery fee per order, not per item. If your order does not qualify for free UK mainland delivery, you will be charged a delivery fee based on the location of your delivery address.
For more information about delivery costs please visit our Delivery page.
Do you provide any guarantee period for your products?
We do not offer a guarantee period for our products but we do offer a 14 day ‘No Quibble’ return guarantee. We are happy to accept returns for any reason up to 14 days from the date you receive your order. If your item develops a fault after this time period, please contact us on 01460 241800 for immediate advice.
Is it possible to order over the phone?
Can I send an item as a gift?
We currently do not offer a gift wrapping service, however we are happy to add a personalised note to your parcel. Just add your message in the order notes section at checkout.
Can I pre-order an item if it's out of stock?
How can I check the availability of an item?
If you would like to check the availability of an item before placing a bulk order, please contact us on 01460 241800 and we will be happy to help.
How much does International delivery cost?
If your country is not listed on our Delivery page, please contact us on +44 1460 241800 so that we can work out a delivery cost for you.